The DPS Application transitioned to a new URL on 26 February 2021. The new URL is https://dps.move.mil/cust. Please ensure you update your bookmarks and also ensure the new URL is approved through your local security to ensure you have access to DPS.

HOT LINKS: Sign in to DPS or create a new account to schedule a move, submit a customer satisfaction survey, or file a loss and damage claim.

DPS Web Link: https://dps.move.mil/cust/standard/user/home.xhtml

DPS is experiencing intermittent outages that may prevent access or limit functions. The program is aware of the issue and actively troubleshooting. This notice will be removed once the issue is resolved.

Accepting a Claim Offer

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INSTRUCTIONS: To accept a claim offer from your moving company, from the Welcome to DPS screen first click on the Claim History button.
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INSTRUCTIONS: Below the green Start My Claim button, click on the VIEW MY CLAIM link.
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INSTRUCTIONS: Within the All Claims section, locate your claim number and click on it.
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INSTRUCTIONS: Now click on the item that you are wishing to accept and use the ACCEPT OFFER button to accept the offer.
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INSTRUCTIONS: DPS will ask you to confirm if you want to accept the offer to avoid accepting an offer by mistake. If you accept, click on the OK button.

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Accepting a Claim Offer

Tutorial