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Customer Service

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Local Personal Property Office

Best Primary POC

Hours and contact info vary.
Find your local personal property office.

Contact for:

  • General Questions
  • Scheduling
  • Storage Needs
  • Special Circumstances
  • Entitlements Questions
  • Transporter / Moving Day Issues

 

Privately-Owned Vehicle (POV) Shipment/Storage

Privately-Owned Vehicle (POV) Shipment/Storage

International Auto Logistics
110 Office Park Lane
Suite 200
Saint Simons Island, GA 31522
 

Phone Commercial:     (912) 280-6000
Toll Free:

    (855) 389-9499
Email:

    CustomerService@ialpov.us
Online:

    www.PCSMyPOV.com

 

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Technical Help Desk

Hours: Open 24/7
Phone: Toll-Free (800) 462-2176
Commercial (618) 589-9445
Email: usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil
Online Ticket: https://src.service-now.com/src

Contact for:

  • Website Navigation Help
  • Account Issues
  • Technical Help
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Service Branch Help Desks

Air Force Customer Service
 

Phone: DSN 487-3357
  Commercial (210) 652-3357
Email: ppahq.ppec.customerservice@us.af.mil 
 

Army Customer Service


JPPSO-Mid Atlantic, Fort Belvoir, VA   
Customer Support/Call Center
Phone:          DSN 656-4900
     Toll-Free (800) 762-7186
     Commercial (703) 806-4900
Hours:            Monday thru Friday 8:00am - 4:30pm EST

JPPSO-Northwest, Joint Base Lewis-McChord,
Washington State Customer Support/Call Center
Phone:          DSN 312-357-5093
     Toll-Free (800) 521-9959
     Commercial (253) 967-5093
Hours:            Monday thru Friday 8:00am - 4:30pm PST 


Coast Guard: Finance Customer Service Team
 

Phone: Toll-Free (800) 564-5504 Option 2
Hours: 8:00am - 5:00pm est
Online: https://www.uscg.mil/Resources/Legal/LSC/Household-Goods-Claims/

Contact for:

  • Entitlements Questions
  • Special Circumstances
  • Exceptions of Policy
  • Reimbursements
     

Marine Corps Customer Service
 

Phone:

Contact your local Distribution Management
Office (DMO) 
Personal
Property
Issues:

usmcpersonalproperty@usmc.mil
Passenger
Travel
Issues:

usmcpassengertravel@usmc.mil
Facebook
Personal
Property:

www.facebook.com/usmchouseholdgoods
Facebook
Passenger
Travel:



www.facebook.com/usmcpassengertravel

Navy Customer Service
 

Phone: Toll-Free (855) HHG-MOVE, or (855) 444-6683
Email: householdgoods@navy.mil
Online: https://www.navsup.navy.mil/household
 

 

Customer Support Center

Customer Support Center




Customer Support Center representatives are available to assist you with non-technical issues and answer questions concerning your move.

Toll free: (833) MIL-MOVE, or (833) 645-6683

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Accounting & Finance Office

Hours and contact info vary.
Find your local finance office on installations.militaryonesource.mil

Contact for:

  • Reimbursement
  • Personally Procured Move (PPM) Payment
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Claims

Army

DSN: 536-3000
Comm: (502) 626-3000
Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil
Online: https://www.JAGNet.army.mil/PCLAIMS

 

Updated Claims Information, 24 September 2019

For claims related moves to overseas (OCONUS) locations,
international claims contacts can be found here.

Marine Corps Claims

Submit to Navy Personnel Claims

DSN: 564-3310
Comm:

(757) 440-6315

Toll Free: (888) 897-8217
Email: NorfolkClaims@navy.mil
Online: http://www.jag.navy.mil/organization/code_15.htm

Navy

DSN: 564-3310
Comm: (757) 440-6315
Toll-Free: (888) 897-8217
Email: NorfolkClaims@navy.mil
Online: http://www.jag.navy.mil/organization/code_15.htm

Air Force

DSN: 986-8044
Comm: (937) 656-8044
Toll-Free: (877) 754-1212
Email: afcsc.ja@us.af.mil
DSN Fax: 986-8307
Comm Fax: (937) 656-8307

Coast Guard

Comm: (757) 628-4212
Email: D05-SMB-HHG@uscg.mil

Online: https://www.uscg.mil/resources/legal/LSC/LSC-Claims-Division

Mailing address:

U.S. Coast Guard
Legal Service Command
300 E Main Street, Suite 400
Norfolk, VA 23510

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Retirement / Separation Extensions

Army

Requests for retirement extensions should be submitted through your local personal property office.
 

Marine Corps

First Extension thru local Personal Property Office

All other Extensions and Exceptions to Policy submit to CMC (I&L, LPD-2) at:

DSN: 225-7765
Comm: (703) 695-7765
DSN Fax: 225-8160
Comm Fax: (703) 695-8160
Address: Commandant of the Marine Corps 
3000 Marine Corps Pentagon 
Rm 2E227 (LPD-2) 
Washington, DC 20350-3000
Email: usmcpersonalproperty@usmc.mil

Navy

Extension Requests for members confined to or undergoing treatment at a hospital or for members undergoing education or training should contact navyhhgshippinge.fct@navy.mil. For all other reasons, contact nxag_n130C@navy.mil.

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. Letter from School or Doctor).

Air Force

DSN: 487-3312
Comm: (210) 652-3312
Email: hqppa.ecaf-ext@us.af.mil
DSN Fax: 954-4263
Comm Fax: (210) 321-4263
Address: PPA HQ/PPEC 
555 E. Street East, Suite 4 
JBSA Randolph, Texas 78150-4439

Coast Guard

Email: HQS-DG-LST-CG-1332-TRAVEL.uscg.mil
Address: Commandant (CG-1332) 
Attn: Travel & Transportation Division 
United States Coast Guard 
2703 Martin Luther King Jr Ave SE 
Stop 7907 
Washington, DC 20593-7907

Contact for:

  • Retiring and Separating Service Member Questions
  • Retiring and Separating Service Member Move Extensions