Get an overview of the online moving process with pro tips from experienced customers and counselors.
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INSTRUCTIONS: To create a Loss & Damage Report, from the welcome screen locate your shipment and click on the File a claim link. If you’ve had previous moves, you may have to use the expand icon to locate your shipment.
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INSTRUCTIONS: To create a Loss & Damage Report, not a claim, select the Start My Loss and Damage Report button.
A Loss & Damage Report allows you to notify the moving company of your intent to file a claim for missing or damaged items. Remember . . . a Loss & Damage Report is NOT a claim.
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On the Loss/Damage Reports page, select the icon in the BOL/GBL Number field. DPS will present a pop-up window with a list of shipments..
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Select a listed shipment in the pop-up window, select the Pick button and then confirm Ok button. DPS will populate the record with information about the selected shipment.
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Select Save button to create the Loss & Damage Report.
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Next, update any required * information. Now its time to use the ADD button to define one or more Loss/Damage Items and any associated file attachments (i.e., to upload pictures of damage).
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Add your item, click the Save button to save your Loss/Damage Item. Click add again if you need to add another Loss/Damage Item. Repeat as needed to add all your Loss/Damage Items.
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To complete the Loss/Damage Report process, after all items and attachments are added to the report, you must click on the Submit button to process the Loss & Damage Report.